METHODS OF PAYING YOUR RENT 

Direct Debit

The easiest way to pay your rent, if you have a current bank or building society account, is by monthly Direct Debit.  We offer four payment dates, the 1st, 8th, 15th and 22nd of each month. Paying your rent by Direct Debit means you no longer have the hassle of trying to remember when your rent is due. Simply phone our Income Collection Team for a Direct Debit instruction form, fill it in and send it back to us - we will take care of everything else. Alternatively download the 'Direct Debit mandate form' from the documents on the right and and return your completed form to us.

As an incentive, we are offering all new Direct Debit payers £30.00 which will be credited to your rent account. All you need to do is set up a Direct Debit with us and continue to pay in this way for 12 months to receive your payment. Conditions apply, for further details please ring 0800 316 0897 or 0300 100 0896.

You will also be automatically entered into a free draw, with the chance to win £12,000. Look at the leaflet in the documents on the right, or call us on 0800 316 0897 or 0300 100 0896 for more information. 

At Any Post Office or PayPoint Outlet

You can use your swipe-card to make payments at any outlet displaying one of the signs shown below.


You can obtain a list of your local Post Office and PayPoint outlets by visiting the website www.allpay.net/outlets.  Alternatively, please ring us on 0800 316 0897 and we will be pleased to obtain the information for you.

Over The Phone

There is an AllPay service available 24 hours a day, seven days a week. Payments can be made using either a debit or credit card. Just ring 0844 557 8321 and follow the simple instructions.

During office hours (8:30-17:00 Mon-Fri) you can call us on 0800 316 0897 and make payments through our Customer Service or Income Collection Teams. Make sure you have your debit or credit card handy.
We accept most major credit and debit cards for payments including Switch, MasterCard and Visa.

Online

There is an online AllPay service to Pay Your Rent. Again this service is available 24 hours a day, seven days a week. Make sure you have your debit or credit card handy as well as your swipe-card.

By Mobile Text Messaging

Text Payments from AllPay is a secure SMS text message bill payment option, giving you even more flexibility in the way you pay your bills.

To begin texting bill payments you simply need a UK-registered mobile phone, a valid allpay swipecard and a current debit or credit card.  After a very brief registration online at https://www.allpayments.net/textpay, you can pay your bills anytime, anyplace, anywhere.  Just  text a simple code and the amount you wish to pay to a designated number every time you want to make a payment. This service works in complete harmony with all other payment methods from allpay and is available 24 hours a day, 7 days a week.




Standing Order

Standing order is an alternative to direct debit, and payments can be set up on a weekly, fortnightly or monthly basis. You will need to complete a standing order form. You can request a form by contacting our Income Collection Team. Any changes to the amount you pay should be arranged between you and your bank.

At Our Office

Payments can be made at our office by cash or cheque.  You can also pay by debit or credit card.  If sending payments by post you should send a cheque made payable to 'Two Rivers Housing':

Two Rivers Housing
Rivers Meet
Cleeve Mill Lane
Newent
Gloucestershire
GL18 1DS

Housing Benefit

You may be eligible for housing benefit (this is help towards paying your rent). You will need to contact your Local Authority to request a claim form. 

Forest Of Dean District Council
01594 810000
housing.benefits@fdean.gov.uk.  

Gloucester City Council
01452 396483
benefits@gloucester.gov.uk  

Stroud District Council
01453 766321
benefit.services@stroud.gov.uk  

Hereford City Council
01432 260333
benefits@herefordshire.gov.uk

To be eligible you will normally need to be on a low income, claiming job seekers allowance or income support. Our Income Collection Team will be happy to give you advice on how to complete the claim form.

Please use their benefit calculators by following your Local Authority's links below to calculate your entitlement to housing benefit/council tax and possible tax credit. Please note the results are only an estimate and do not guarantee the amount of any actual benefit you may receive.

Forest Of Dean
https://www.dwpe-services.direct.gov.uk/portal/page/portal/ba/lp 

Gloucester
https://www.dwpe-services.direct.gov.uk/portal/page/portal/ba/lp

Stroud
http://www.stroud.gov.uk/docs/benefits_calculator/benefits_calculator.asp

Hereford
http://www.herefordshire.entitledto.co.uk/